When disaster strikes, we understand that your top priority is getting your home or business back to normal quickly. ServiceMaster by Glenn's is dedicated to making sure that’s exactly what you get.
Once the initial damage to your property is taken care of, a ServiceMaster by Glenn’s Project Manager will guide you through the reconstruction process every step of the way, ensuring your property is restored to its pre-loss condition.
Before our reconstruction specialists can get started with restoring your property, there are a few items that may need to be handled first depending on the damage. Your ServiceMaster by Glenn's Project Manager will walk you through what’s needed and answer any questions you will have about the below services.
Mold can grow within 24 to 48 hours of a water damage. Our technicians will use a combination of peroxide and antimicrobial to remediate mold growth and prevent any from growing in the future.
Dependent on the extent of the damage to your property, controlled demolition may be needed to clean areas behind walls and above ceilings.
Contents Inventory & Packout
Some projects require contents and furnishings be inventoried, packed, and safely transported to a secure, climate-controlled location. Our technicians take every precaution possible to ensure personal belongings are treated with the utmost care.
If the source of the damage was from your roof, you can count on our team of experts to remedy that problem to prevent any further damage. As a partner with WrapRoof, we use the latest, cutting-edge technology in shrinkwrap roofing to protect your roof until it's time for our team to start repairing it.
"Juan and Teegan were on time, very polite, explained everything putting our concerns to rest. They left the place spotless after their work. They each had professional skills. They took out everything without breaking cracking the counter tops."
"Highly recommend ServiceMaster. From my initial phone call to Melinda all the way through the end they were reliable, thorough, professional and responsive. I was amazed at the equipment they brought in to detect mold and water damage, as well as HEPA filters and dehumidifier. They installed plastic sheets from floor to ceiling to ensure that the mold didn't get into the rest of the house. After taking dozens of photos they removed all the damaged materials quickly."
"I have only good to say about Servicemaster by Glenn’s! They responded within an hour of our call and immediately began intervention... Daniel and Juan are such skillful craftsman they were able to remove and replace the cabinets without as much as a loose tile. They also replaced the drywall, painted, and laid flooring. They were always prompt and informative in their course of action."
Because of the many variables involved, it is difficult to predict exactly how long the reconstruction project will take. Consult with your ServiceMaster Restore Project Manager on the phases of your reconstruction project and estimated completion date.
What does pre-loss condition mean?
ServiceMaster Restore is responsible for returning your home to how it was before damage occurred, or its pre-loss condition. We use materials of like kind and quality. There may be some damage that existed prior to your loss. Therefore, these damages have not been included in the scope of repairs.
At your request, ServiceMaster Restore will provide you with an estimate for any additional renovation projects, also called non-insured work.
What is non-insured work?
Any renovation project unrelated to your loss is considered non-insured work. At your request, ServiceMaster Restore will provide a separate estimate for a non-insured renovation project, and we will require separate authorization and payment terms. If non-insured work will delay the completion of an insured portion, then the situation must be discussed with your Insurance Adjuster and the ServiceMaster Restore Project Manager.
Do I need a permit?
When required, your ServiceMaster Restore Project Manager will take out the appropriate permit(s) on your behalf, identifying the ServiceMaster Restore Franchise Business as the general contractor. If applicable, permit fees are included in the estimate and may be covered by the insurance company.
What is a code or by-law upgrade?
It is an upgrade that is made when your home’s pre-loss condition no longer meets legal building codes. Your insurance company may recognize code upgrades in the estimation process. Any questions regarding code upgrades should be directed to your Insurance Adjuster.
Will I have to be home all the time?
No, we will do our best to make sure you may go about your daily routine. For site access, you can provide a key to your Project Manager or opt for a lock box on the property.
Do my belongings need to be moved away from the premises?
Depending on the scope of work, contents may remain on location. We will take appropriate measures to securely cover and protect contents. Any construction-related dust that collects will be addressed in the post-construction cleaning.
Can my carpet be restored or will it have to be replaced?
Your carpet may not be salvageable for multiple reasons: delamination (occurs when the backing separates from the carpet fiber), loss of adhesion (may be caused by prolonged exposure to water or age of the carpet), permanent stains, covers wood flooring that we need to salvage, or sewage contamination. Your ServiceMaster Restore Project Manager will advise you on what will happen with your flooring.
What will you do with my area rugs?
Rugs are taken to our warehouse for special care. They need to be dried carefully to minimize bleeding of colors and discoloration. Your rugs will be cleaned and returned, as long as they are salvageable.
Who is responsible for paying for the service?
Ultimately you, the property owner, is responsible for payment. As the property owner, you will need to sign a form authorizing the work and payment. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible amount and bills the balance to your insurance provider as a service to you. If your claim is not covered or you decide not to file a claim, you will be expected to pay in full at the time of service.