Skip to main content

«  View All Posts

Know Your Rights

November 13th, 2019 | 1 min read

By ServiceMaster by Glenn's


If you have water damage, know your rights as a home or business owner! Who has the ultimate decision who to call after a water damage emergency you or your insurance company? The answer may surprise you. Even though an insurance company may have a preferred vendor they recommend, it is the owner’s decision who they want to hire to remediate their home or business. The “preferred vendor” may be several hours away or not a BBB accredited company. Preferred vendors are usually national programs put in place by specific insurance carriers.

Is ServiceMaster by Glenn’s part of a preferred vendor program? Yes, for specific insurance lines like State Farm and may others but each state works with specific insurance lines.

How to Choose the Right Restoration Company

It is important for homeowners to know that insurance companies may refer a restoration company because they are in the insurance company’s national preferred vendor program, but  sometimes this may not be a local company or the right choice.  A homeowner has the right to call the restoration company they want to do the job. 

While there are multiple restoration companies to choose from, finding a trusted, experienced company can help to reduce the stress associated with the disaster. When picking a restoration company, opt for one that offers the following:

  • Visit the Better Business Bureau’s website and review the letter grade of the companies you are considering.
  • 24/7 support so you can quickly get the help you need.
  • Fast response times to mitigate as much damage as possible.
  • Certified and trained staff.

When disaster strikes, you’re not alone. Whether a single room or your entire home has been damaged, you can count on the professionals at ServiceMaster by Glenn’s to identify what needs to be done to address your problems. Need help? Give us a call 24/7/365.



ServiceMaster by Glenn's

With over 44 years of experience in the Treasure Coast and Palm Beaches, we're the experts you can trust for all tips and information related to restoration and reconstruction.