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Who to Call First After Disaster

August 29th, 2019 | 2 min read

By ServiceMaster by Glenn's

After a disaster occurs, dealing with the aftermath can be overwhelming. If your home is damaged due to fire, water, or mold, taking the necessary steps to protect your property and belongings is crucial to prevent further damage from occurring.

While you may be tempted to go into damage control mode and take matters into your own hands, doing so could only lead to more problems. 

The experts at ServiceMaster by Glenn’s want to make sure you know what to do if disaster strikes. Learn what steps you should take immediately to ensure the best outcome for restoring your home and who you should call first after a disaster.


Put Safety First

If your home is no longer safe, your first priority should be to get yourself and other occupants to safety. Disasters like a fire or flood can threaten the structure of your home, so don’t wait around for assistance.

In the case of a fire, your first thoughts may be to salvage important documents or possessions. Don’t put your life at risk. Instead, immediately vacate your home and call the fire department. Make sure all occupants are accounted for.

The way you should respond whenever disaster strikes will vary based on the source of the damage. For example, if your home is flooding, water may come into contact with electric currents, putting you at risk of electric shock. If possible, turn off your water supply and electricity. If your breaker box isn’t located in a safe area, leave your house and contact your local power company immediately. Most importantly, if you’re unsure about whether the electricity is still on, don’t enter your house.


Stop the damage from getting worse; contact an IICRC-certified restoration company

Your home insurance company can either recommend a list of restoration companies to you, or you can select your own. At that point, the insurance company and the restoration company can work together to get your home back to normal. The initial goal of the restoration company should be to stop the damage from getting worse.  Mitigate first, restore, and then replace.  The restoration company will communicate with your insurance provider about the restoration process and explain each step to you, so everyone remains on the same page.


Contact your insurance company

If you have a home insurance policy, once everyone in your house is safe and damage is contained, contact your insurance agent to file a claim.

Work with your insurance agent to determine the right course of action for filing a claim so you can get the help you need to cover damages. Your insurance agent may ask you:

  • What was the source of the damage? 
  • Where is most of the damage located?
  • Has the damage left your house exposed to the elements? Report any broken windows, holes in the roof, and other damage.
  • The name of the restoration company you are working with.

How to choose the right restoration company

It is important for homeowners to know that insurance companies may refer a restoration company because they are in the insurance company’s national preferred vendor program, but sometimes this may not be a local company or the right choice.  A homeowner has the right to call the restoration company they want to do the job. 

While there are multiple restoration companies to choose from, finding a trusted, experienced company can help to reduce the stress associated with the disaster. When picking a restoration company, opt for one that offers the following:

  • Visit the Better Business Bureau’s website and review the letter grade of the companies you are considering.
  • 24/7 support so you can quickly get the help you need.
  • Fast response times to mitigate as much damage as possible.
  • Certified and trained staff.

When disaster strikes, you’re not alone. Whether a single room or your entire home has been damaged, you can count on the professionals at ServiceMaster by Glenn’s to identify what needs to be done to address your problems. Need help? Give us a call 24/7/365.



ServiceMaster by Glenn's

With over 44 years of experience in the Treasure Coast and Palm Beaches, we're the experts you can trust for all tips and information related to restoration and reconstruction.