Commercial Sewage Backup Restoration for Local Restaurant

On March 16, 2026, a local commercial property management company contacted ServiceMaster by Glenn’s after a sewage backup impacted one of the restaurants in a busy shopping plaza. The backup was caused by clogged grease traps in a neighboring restaurant, allowing contaminated water to spread throughout approximately 2,200 square feet of the affected restaurant and into the adjoining business.

Because the water was classified as contaminated, immediate action was critical to protect the health and safety of employees, customers, and neighboring tenants while minimizing business interruption.

Our emergency response team arrived promptly to assess the damage and begin mitigation efforts. The first priority was safely extracting the contaminated water and stabilizing the affected areas to prevent additional damage.

To thoroughly dry the structure, our technicians strategically installed 28 high-velocity air movers and 6 commercial dehumidifiers. Throughout the project, advanced moisture detection equipment was used to identify and monitor hidden moisture behind walls, beneath flooring, and in other affected building materials.

Following water extraction, our team performed a comprehensive decontamination process in accordance with industry standards and strict health and safety protocols. Services included:

• Removal of affected baseboards to allow proper drying and cleaning.
• Hydroxyl generator and odor-counteractant treatments to eliminate persistent odors.
• Professional deodorization and ozone treatment.
• Full-space antimicrobial fogging to sanitize affected areas and eliminate odor-causing contaminants.
• Daily removal and reinstallation of drying equipment after business hours and throughout the weekend, allowing the restaurant to maintain operations while restoration continued.

Through rapid response, specialized equipment, and careful coordination with the property management team and business owners, ServiceMaster by Glenn’s successfully restored the affected spaces while minimizing disruption to daily operations. Our technicians worked around the restaurant’s schedule to ensure the restoration process was as efficient and unobtrusive as possible, allowing the businesses to return to normal operations with confidence in a clean, safe, and fully sanitized environment.